The Grim Guarantee

When you buy something from Grim Workshop, you’re trusting a tiny Texas family shop to build the tools you might bet your day, your project, or your neck on. That trust matters to us. Our tools are built to be slim, tough, and ready for real life. But we also know that sometimes things don’t go as planned.

So here’s the deal.

If a Grim tool fails you, we fix it.

Not in a “fill out this 27-step form and wait six weeks” way.
Not in a “prove you’re worthy of a replacement” way.
More like a “well dang, that shouldn’t have happened — let’s make it right” way.

The Grim Guarantee Covers:

• If your tool fails, breaks, or doesn’t stand up to normal use.

• If your tool isn’t what you expected, or you don’t feel confident carrying it.

• If your tool just plain doesn’t do the job you bought it for.

Tell us. We’ll repair, replace, refund, or find a solution that makes you glad you reached out.

What It Doesn’t Cover:

Listen, we design real tools for real use — not props. But we also can’t cover:

• Serial Returners

  If someone starts sending tools back like clockwork, we may step in. We fix real problems, not habits, though we do try to accept most returns even multiple ones.

• Purposeful Damage

  If a tool is broken because it was bent, torqued, twisted, melted, or “stress-tested” just to see what happens, that’s not a warranty claim. That’s curiosity gone rogue.

• Creative Misuse

  Using a saw as a crowbar, a fishing hook as a toothpick, or a credit card tool as a prybar for your truck bumper? Not covered.

• Modified Gear

  If you sew it into clothing, glue it to gear, wrap it in miles of duct tape, weld it to something, or “upgrade” it with power tools, we can’t guarantee how it’ll perform afterward. But if you find a cool upgrade, send us a picture, we love to see it and may still help you out.

• Disappearing Tools

  We replace broken tools, not lost ones. Tools that vanish into cracks, creeks, fires, or couch cushions fall outside the guarantee, but we do try to help when we can.

• Accidents Outside Normal Use

  Running it over with your truck doesn’t count as a failure. (Though it would probably survive driving over it with a truck, in which case, send us a picture — we want to brag about it.)

If you break it doing something the tool was actually made for, we’ve got you.
If you break it to win an argument on the internet… that one’s on you....probably. Never hurts to check. 

Why We Do This

A lot of people see “thin” and think “flimsy.” We get it. You’ve probably held some cheap credit-card junk from a gas station before. 

Grim tools aren’t that. Every single one is made from stainless steel, cut clean, designed smart, and tested hard by our family and by folks who use their gear daily. But we still want you to feel safe trying them.

So if you get your new Grim tool and upon arrival you feel like your tool isn’t sturdy enough or it doesn’t earn its spot in your wallet, gear bag, or Altoids tin, we’ll take it back. No hassle. No attitude.

How to Use the Grim Guarantee

Just reach out to us at customerservice at Grimworkshop dot comTell us what happened.
Send a picture if needed.
We’ll get you taken care of fast.

Because at the end of the day, your trust is worth more to us than one single tool.

We Stand Behind Every Tool We Make

We’re a family shop in Texas. These tools come out of our hands, not some faceless machine in a place that doesn’t care whether you get home safe. If it doesn’t work for you, we want to know. We want to fix it.

That’s the Grim Guarantee.
Simple. Honest. No nonsense.

Fine print (but in plain English):

We fix legit problems.
We often fix questionable problems.
But we don’t fix “I decided to superglue this to my hat and now it won’t come off” problems.

Grim Workshop reserves the right to approve, deny, or limit guarantee claims at our discretion, especially in cases involving misuse, repeated returns, modification, or damage outside normal use.

© 2025 Grim Workshop. All Rights Reserved. All product designs, artwork, text, images, and trademarks are the exclusive property of Grim Workshop and may not be copied or reproduced without written permission.